TimbAlume — Terms and Conditions of Sale

TimbAlume Pty Ltd
ABN 64 700 911 235
Version: 1.0
Updated: 21/08/2026

These Terms and Conditions of Sale apply to products and any expressly agreed services supplied by TimbAlume Pty Ltd (“TimbAlume”, “we”, “us” or “our”).

These Terms are intended to operate fairly and transparently. Nothing in them excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

1. Quotations and contract formation

A quotation is an invitation to purchase the products and services described in it.

Unless a different validity date is stated on the quotation, quotations remain valid for 16 days from their issue date.

A contract is formed when, within the quotation's validity period, the customer accepts the quotation by signing or electronically accepting it, confirming acceptance in writing, issuing an accepted purchase order referencing the quotation, or making a deposit or other payment requested under the quotation.

The contract consists of:

• the accepted quotation or Sales Order;

• these Terms and Conditions; and

• any product-specific technical, installation or other documents expressly provided or referenced as applying to the order before acceptance.

If a specific commercial term in an accepted quotation conflicts with these general Terms, the specific term in the quotation prevails to the extent of that conflict. Product-specific installation, intended-use and technical limitations remain applicable to the relevant product.

Nothing in an accepted quotation overrides rights that cannot lawfully be excluded.

2. Prices and GST

Unless stated otherwise, prices are in Australian dollars.

GST will be applied where required by law. Quotations and invoices will identify the applicable GST and the total amount payable.

Delivery, special handling, custom production, project-specific services or other charges are payable only where they are stated in the quotation, subsequently requested by the customer, or otherwise agreed before the relevant cost is incurred.

If an obvious clerical or pricing error is identified before a quotation is accepted, TimbAlume may withdraw and replace the quotation.

After a quotation has been accepted, TimbAlume will not unilaterally increase the agreed price for the ordered products. Any customer-requested variation that changes the scope, quantity, specification, delivery requirements or other cost of the order will be quoted or agreed before proceeding.

3. Products, stock and pre-orders

The products supplied will be those identified in the accepted quotation or Sales Order.

Products may be:

• available stock;

• incoming stock;

• pre-order products;

• special-order products; or

• custom-manufactured or custom-finished products.

Where an order relates to incoming or pre-order stock, TimbAlume will provide the best availability and delivery information reasonably available to us at the time of ordering.

Unless a delivery date is expressly agreed as fixed, production, shipping and arrival dates for imported or pre-ordered products are estimates rather than guaranteed dates.

If we become aware of a material delay, we will notify the customer and provide an updated estimate as soon as reasonably practicable.

If TimbAlume becomes unable to supply an ordered product, we may offer an alternative product for the customer's approval. We will not substitute a materially different product without the customer's agreement.

If an acceptable alternative cannot be supplied, amounts paid for the affected undelivered products will be refunded where required under the contract or applicable law.

4. Deposits and payment

The deposit, progress-payment and balance-payment requirements for an order are those shown on the accepted quotation, Sales Order or invoice.

Unless the quotation states otherwise, any remaining balance must be paid before the products are dispatched or released for collection.

A deposit forms part of the purchase price and is not a separate fee.

TimbAlume is not required to reserve stock, commence a special order or commit an order to production until any required deposit has been received.

Payment must be made using a payment method offered by TimbAlume. Any payment surcharge will be disclosed before payment and will not exceed the amount permitted by law.

5. Customer-requested changes and cancellations

A customer wishing to change or cancel an accepted order should contact TimbAlume as soon as possible.

Changes requested after acceptance may affect price, quantities, manufacturing requirements and delivery timing. No variation is binding until agreed by both parties.

There is generally no automatic right to a refund solely because a customer changes their mind. This does not affect any rights arising from faulty, damaged, incorrectly described or otherwise non-compliant products.

For standard stock that has not been dispatched, TimbAlume may agree to a change-of-mind cancellation or return.

Special-order, custom-manufactured, custom-finished or cut products may not be able to be cancelled for change of mind once procurement or production has been committed.

Where TimbAlume agrees to cancel such an order, we may deduct reasonable and genuinely incurred or committed costs resulting from the cancellation. Any cancellation charge will be limited to our reasonable loss and will not operate as a penalty.

Nothing in this clause limits rights available under the Australian Consumer Law or another applicable law.

6. Delivery and collection

Delivery charges and delivery arrangements will be stated in the quotation where applicable.

The customer must provide accurate delivery information and tell TimbAlume about access restrictions or unusual unloading requirements that may reasonably affect delivery.

For long-length or bulky products, the customer must ensure that the delivery location can safely receive the products and, where specified before delivery, provide suitable people or equipment for unloading.

If delivery cannot reasonably be completed because information supplied by the customer was incorrect or required access was unavailable, TimbAlume may charge reasonable additional redelivery or storage costs after advising the customer.

Risk of accidental loss or damage passes to the customer when the customer or their authorised representative takes physical possession of the products.

For customer collection, risk passes when the products are collected.

Where the customer independently appoints and controls its own carrier, different risk arrangements may be agreed in the quotation.

7. Checking products on receipt

Customers should check delivered or collected products as soon as reasonably practicable for:

• correct product and finish;

• quantity;

• obvious transport damage; and

• other visible discrepancies.

Please tell TimbAlume promptly if anything appears incorrect and, where reasonably practicable, provide photographs and the relevant quotation, order or invoice number.

Where an issue is visible before installation, customers should contact TimbAlume before installing or modifying the affected product where reasonably practicable. This allows the issue to be assessed before additional work or damage occurs.

Failure to report an issue immediately does not remove any statutory rights the customer may have.

8. Measurements, quantities and take-offs

Unless TimbAlume has expressly agreed to perform site measurement or design services, the customer is responsible for confirming project measurements and required quantities before ordering.

Any quantity calculation or take-off prepared by TimbAlume from measurements, drawings or information supplied by the customer is based on that supplied information.

Allowances for cuts, waste, layout, board direction, site conditions and future repairs should be considered before final quantities are ordered.

If TimbAlume expressly agrees to provide measurement, design or other professional services, those services will be provided with the care and skill required by applicable law.

Customers are encouraged to order sufficient material for the complete project at one time where consistent batch appearance is important.

9. Samples, colours and appearance

Physical samples, photographs, architectural renders, website images and screen displays are intended to help customers assess the appearance of TimbAlume products.

Digital screens, photography, lighting and rendered imagery can alter the perceived colour, grain, texture and finish. Where colour or appearance is important, customers are encouraged to assess an appropriate physical sample before ordering.

Reasonable manufacturing and batch variation in colour, grain, texture or finish may occur where this is inherent in the product and consistent with the product's description.

Nothing in this clause removes any legal requirement for products supplied by description or sample to correspond with that description or sample.

Customers requiring additional product for a later extension or repair should be aware that future production may come from a different manufacturing batch and an exact visual match cannot always be assured.

10. Intended use and technical information

TimbAlume products must only be selected, specified, installed and used for applications for which they are identified as suitable in the applicable TimbAlume product information.

Technical claims and ratings apply only where they are expressly stated in current product-specific documentation applicable to the exact product and intended use.

A customer must not assume that a product has a particular structural capacity, fire performance, bushfire/BAL suitability, slip classification, National Construction Code compliance, certification or other performance characteristic unless that characteristic is expressly supported in the applicable product documentation.

Project circumstances can affect suitability. Building approval, engineering, certification and other project-specific requirements remain subject to the requirements of the relevant project and regulatory authorities.

Where these matters are required, the customer, designer, builder or installer should obtain the appropriate advice or approval from a qualified builder, engineer, building certifier or other suitably qualified professional.

11. Installation and building-product information

Unless installation is expressly included in the accepted quotation, TimbAlume supplies the products on a supply-only basis.

Products must be installed in accordance with the current installation instructions and other required product information supplied for the relevant product and intended use.

Customers receiving product information for use by a builder, installer, designer or other person involved in the project should provide that information to the relevant person.

The installer is responsible for assessing the site and confirming that the substrate, structure, drainage, waterproofing, fixings, clearances and other project conditions are suitable for the proposed installation, except to the extent TimbAlume has expressly contracted to provide that work or advice.

A problem caused by installation contrary to the applicable instructions, use outside the product's stated intended use, misuse or alteration by someone other than TimbAlume will not itself constitute a defect in the product to the extent that conduct caused the problem.

Where TimbAlume itself agrees to perform installation or another service, applicable statutory guarantees for those services remain unaffected.

12. Australian Consumer Law

Our products come with rights and guarantees under the Australian Consumer Law where that law applies.

These rights apply automatically and cannot be excluded by these Terms.

Depending on the circumstances, products are required to be of acceptable quality, correspond with their description and any applicable sample, and be reasonably fit for a purpose made known to TimbAlume where the customer reasonably relies on our skill or judgment.

Where a product does not meet an applicable consumer guarantee, the remedy depends on the nature and seriousness of the failure and may include repair, replacement, refund and compensation for reasonably foreseeable loss or damage as provided by law.

For a major failure, the customer may have the right to choose between a refund and replacement.

For a failure that is not major, TimbAlume may be entitled to provide an appropriate remedy within a reasonable time.

TimbAlume will not require a customer who has rights against us as the supplier to pursue an overseas manufacturer instead.

Nothing in these Terms imposes an artificial time limit on rights arising under the Australian Consumer Law.

13. Product issues and claims

If a customer believes there is a problem with a product, please contact TimbAlume with:

• the customer's name and contact details;

• the quotation, Sales Order or invoice number where available;

• identification of the affected product and quantity;

• a description of the issue; and

• photographs or other relevant information where reasonably available.

TimbAlume may reasonably inspect or assess the affected product before determining the appropriate remedy.

Where consumer law makes TimbAlume responsible for collecting large or difficult-to-return faulty goods, or for reasonable return costs, TimbAlume will meet those obligations.

Proof of purchase may be requested, but a TimbAlume invoice is not the only form of proof that may reasonably establish a purchase.

14. Voluntary warranties

These Terms do not create a separate fixed-term manufacturer's warranty.

If TimbAlume offers a separate voluntary product warranty, it will be identified and provided separately and will set out its scope, duration, conditions and claim procedure.

Any voluntary warranty operates in addition to, and does not replace or limit, rights and remedies available under the Australian Consumer Law.

Statements made by TimbAlume about product characteristics or performance remain subject to applicable law regardless of whether they appear in a formal warranty document.

15. Events and delays outside reasonable control

Events outside TimbAlume's reasonable control may affect production, shipping, freight, port operations or delivery.

Where this occurs, TimbAlume will take reasonable steps to minimise the impact, notify affected customers of a material delay and provide updated information when reasonably available.

This clause does not allow TimbAlume to accept payment where we know or ought reasonably to know that we will not be able to supply the products as promised or within a reasonable time.

If an extended delay means the products cannot be supplied within an agreed or reasonable time, the customer's rights under the contract and applicable law remain available.

16. Responsibility for loss

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability arising from a failure to comply with an applicable consumer guarantee.

Subject to those rights, each party is responsible for loss to the extent that the loss is caused by that party's breach, negligence or other legally actionable conduct.

TimbAlume is not responsible to the extent a loss is caused by inaccurate measurements or information supplied by the customer, work performed by an unrelated third party, installation contrary to applicable instructions, alteration after supply, or use of a product outside its documented intended use, except to the extent TimbAlume caused or contributed to the loss or the law provides otherwise.

17. Resolving concerns

TimbAlume aims to resolve customer concerns promptly and fairly.

Customers should initially contact TimbAlume using the contact details shown on their quotation or invoice, or by email at sales@timbalume.com.au.

Both parties should attempt in good faith to resolve any dispute directly before commencing formal proceedings where reasonable to do so.

This clause does not prevent a customer from exercising any statutory right, contacting a regulator or consumer-protection body, or commencing proceedings where entitled to do so.

18. Updates to these Terms

The version of these Terms applying to an order is the version provided or made available to the customer when that order is accepted.

TimbAlume may update these Terms for future transactions but will not retrospectively change an accepted order without the customer's agreement.

19. Governing law

These Terms are governed by the laws applicable in Queensland, Australia.

The parties submit to the courts and tribunals having jurisdiction in Queensland, subject to any right a customer has under applicable law to bring a claim elsewhere.

20. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down or severed to the minimum extent necessary, and the remainder of the Terms will continue to apply.

TimbAlume Pty Ltd
ABN 64 700 911 235
sales@timbalume.com.au